After Sales

How do I request a refund?

Jules Brinton Ltd has taken every possible step to ensure that your products arrive with you in an excellent condition and that you will be highly satisfied with your online experience. It may be, however, that you change your mind about your order and if so, we aim to make the process as quick and convenient as possible.

If you want a full refund on the product that you have purchased, you must let us know within 7 days of receiving it. This can be by phone, fax, E-mail or mail (see ‘Contact Us’). We can then provide you with the necessary means of returning the products that you have been sent.

Returning your purchase

After we have received your request for a refund, we will send out a labelled bag with postage-paid with which you can return the item, which must be sealed in its entire original packaging. We believe that this is the most efficient way of ensuring the goods are returned in good condition, and without causing undue stress for you the consumer.

Getting your money back

As soon as we have received and verified the products back at our warehouse, we will initiate a full refund to the original card used as quickly as possible.